Blog
Insights on AI agents, CX, and the future of automation
Featured
The evaluation engine behind Helios AI agents
How we continuously test, score, and improve every model and workflow powering our conversational agents — from offline LLM-as-judge to live A/B testing.
Marco Salinas
July 6, 2025
10 principles of a production-grade voice AI agent
Building voice AI that customers actually trust requires more than low latency. Here are the engineering and design principles we have learned the hard way.
Ana Gutierrez
January 15, 2026
All posts
March 9, 2026
7 min read
Agentic AI for customer experience: what it actually means
Agentic AI is more than a chatbot that can take actions. It is an architectural shift in how AI systems reason, plan, and operate autonomously across long-horizon tasks.
Lucia Fernandez · Product Director
November 20, 2025
10 min read
Engineering fast, performant agents through fine-tuning
We do not rely on a single monolithic model. Here is how we use fine-tuning to build faster, more accurate, and more cost-efficient agents at production scale.
Diego Morales · Senior ML Engineer
August 5, 2025
6 min read
How home service companies are using AI to fill every job slot
HVAC, plumbing, and electrical businesses face a common problem: calls come in after hours, leads go to voicemail, and competitors who answer first win. AI changes this equation entirely.
Carlos Ibarra · Industry Solutions Lead
July 29, 2025
9 min read
Designing layered guardrails for reliable AI agents
A single safety layer is not enough. Here is the architecture we use to prevent hallucinations, harmful outputs, and off-policy behavior at every stage of the agent pipeline.
Valeria Rios · AI Safety Engineer
Subscribe to our newsletter
Monthly updates on AI agents, product releases, and research from the Helios team.